Policy & Guidelines

Clove + Sage Policy & Guidelines

Appointment Reservations

To book your appointment, simply click the 'Book Now' button. A valid credit card is required to secure all reservations and will only be charged in the case of a no-show. A deposit is required for our Signature Facial + Massage Fusion and will be applied to your service.

Arrival Time

Please plan to arrive 5-10 minutes before your scheduled appointment. As an independent service provider, I kindly ask that you refrain from knocking on the door when it is closed to avoid interrupting another guest’s treatment. You are welcome to wait in the hallway, and I will greet you at your appointment time.

Preparing for Your Service

Arrive in comfortable clothing that allows for easy access to the areas being treated. Your comfort and consent are always prioritized.

You will be properly draped during the entire service in accordance with NYS guidelines., and pressure or technique can be adjusted at any time.

We recommend leaving valuables and jewelry at home, as we are not responsible for any lost or misplaced items. During the service, feel free to let us know if you would like any adjustments—whether it’s pressure, lighting or heat.

Before Your Visit

Discontinue

Prescription retinol (e.g., Retin-A, Tazorac, Tretinoin, Rinnova, Differin) 3-5 days prior to your appointment.

Injections

Allow 1 week before a facial and 2 weeks before a Facelift Facial to ensure optimal results and prevent any migration of the injections.

Health & Safety

If you are feeling unwell, please reschedule.

Certain medical conditions may require written clearance from a healthcare provider.

All treatments follow New York State sanitation, safety, and licensure regulations.

Privacy & Confidentiality

Your personal and health information is always kept confidential in compliance with HIPAA and NYS regulations. Professional notes will be released with written consent.

Minors

Clients under 18 must have a parent/guardian sign a consent form.

A parent/guardian must be present in the room for clients under 16.

Cancellation Policy

We understand that life happens! If you need to reschedule or cancel, please provide at least 24 hours’ notice. Cancellations made within 24 hours will incur a charge of 50% of the service price. No-shows will be charged 100% of the booked services and deposit required for any future bookings.

Note: Same-day bookings are subject to the 24-hour cancellation policy. If canceled the same day, 50% of the booked service price will be charged.

Service fees are non-refundable under any circumstances.

Rescheduling Policy

We understand that plans can change. However, we kindly ask for respect regarding our time and the time of other clients. After 3 consecutive reschedules, your future appointments will require a deposit to be booked.

Payments & Gratuity

Payment is due at the time of service. We accept cash, credit, or debit.

Gratuity is entirely at your discretion. It should reflect your satisfaction with the service provided and is always greatly appreciated.

Skincare Return and Refund Policy

We want you to be completely satisfied with your purchase! If for any reason you're not, we offer returns for new, unopened products within 7 days from the date of purchase.

Eligibility for Return:

Products must be unused and unopened, in their original packaging.
Returns must be made within 7 days of the purchase date.
Proof of purchase (receipt or order confirmation) is required for all returns.

How to Return:

To initiate a return, please contact us within 7 days of purchase to receive return instructions.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items received).

Please note:

Products that have been opened, used, or damaged are not eligible for return or exchange.
Sale items and gift cards are not eligible for returns or refunds.

If you have any questions or concerns, don’t hesitate to reach out to us. We're here to help!